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Cancellation Policy

Cancellation Right
You are entitled to cancel this contract within forteen days without giving reasons for your cancellation. The cancellation period shall be forteen days, beginning on the day on which you or on your behalf a third party, who is not the carrier of the goods, accepts the consignment.

In order to exercise your cancellation right, you have to inform us (Christian Peters Grafik & Design, Mehrower Zeile 9, 13435, Berlin,Germany, contact@rue-berlin.com, + 49 (0) 1629337237) expressly and in written form (e.g. by letter or email) about your wish to withdraw from the contract. In order to do this, you may use the attached standard withdrawal form. Alternatively, you can write your own letter of withdrawal.

To comply with the cancellation period, it is sufficient that you send off the notification of withdrawal before the deadline expiration.

Consequences of Cancellation
Should you cancel this contract, we are obliged to refund any payments received from you including shipping charges (with the exception of additional costs that have been incurred if you chose a different delivery method instead of the most favourable standard delivery we offer) without delay and not later than forteen days from the day on which we have received your notification of withdrawal. In order to make the refund, we use the same payment method that you chose when you ordered the goods; any deviation from this arrangement requires our express consent. On no account will we charge you for the reimbursement. We are entitled to withhold the refund until we have received the returned goods or until you have provided evidence that you dispatched the articles, whichever is the earlier date.

You are obliged to return the goods without delay and not later than forteen days from the day on which you have informed us about your cancellation of the contract to this address:

Christian Peters Grafik & Design
Mehrower Zeile 9
13435 Berlin

You may send the goods or deliver them to our premises personally. To comply with the cancellation period, you must send off the goods before expiry of the deadline of forteen days. You are obliged to bear the direct costs for returning the goods. Should the goods lose all or some of their value, you are only obliged to pay for this loss if it is due to actions conducted by you that have not been necessary to check the quality structure, the properties and the functionality of the products.

The Right of Cancellation shall not apply to the following Contracts:
Contracts for the delivery of goods that are not ready-made and need to be produced in accordance with the requirements of the customer or which are obviously geared to the needs of the customer.